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Staybridge Suites Monterrey - San Pedro

Reviews

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.7 / 5
4.7 / 5
Open Ratings Snapshot
Rating breakdown 418 reviews
5 Stars
346
4 Stars
38
3 Stars
19
2 Stars
11
1 Star
4
based on 418 reviews
379 out of 39795%recommend this property.
Staff and Service 
4.8 / 5
4.8 / 5
Room and Comfort 
4.8 / 5
4.8 / 5
Value 
4.5 / 5
4.5 / 5
Room Cleanliness 
4.8 / 5
4.8 / 5
Sleep Quality 
4.8 / 5
4.8 / 5
Home Like Atmosphere 
4.5 / 5
4.5 / 5
Opportunities to Socialize 
3.8 / 5
3.8 / 5
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Product ReviewsWrite a review
Overall very pleased
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 14, 2025
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Please wait while more information about FlytheTail is loaded.
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fromUSA
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-04-09
Reason for Visit:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
4.0 / 5
4.0 / 5
Opportunities to Socialize 
3.0 / 5
3.0 / 5
Yes, I recommend this property.
I spent 3 nights here and had a great stay. The suite was clean and in good condition. Everything worked. Not too noisy, just some typical noise in the hallway during the day/evening, but not late at night.
Breakfast was good, especially the fresh fruit. I didn't interact with the staff much, but everyone was friendly and useful.
Check Out Date:2025-04-09
Reason for Visit:Business
Prosbreakfast, Room Cleanliness
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DESAYUNO
Overall Experience 
3.0 / 5
3.0 / 5
PostedApril 12, 2025
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Traveler Type:Business
Check Out Date:2025-04-04
Reason for Visit:TRABAJO
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
NINGUNO DE LOS TRES DIAS QUE ME QUEDE EL DESAYUNO ESTA A TIEMPO. 6:45-6:50 A PENAS VAN SACANDO EL HUEVO.
EL OFRECIMIENTO ES QUE EL DESAYUNO EMPIEZA A LAS 6:00AM
Check Out Date:2025-04-04
Reason for Visit:TRABAJO
ConsDesayuno
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Posted byHotel Staff
 
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onApril 14, 2025
Estimado huésped.
Gracias por elegir Staybridge Suites Mty-San Pedro y por tomarse el tiempo de compartirnos su experiencia en nuestro hotel.
Lamentamos mucho que su estancia no haya cumplido con sus expectativas y el inconveniente que presento con el horario del desayuno, nuestro servicio es de lunes a viernes de 6:30 am a 9:30 am, y fines de semana de 7:30am a 10:30 am, no a las 6:00 am como usted nos menciona.
Le reiteramos una disculpa y esperamos nos de la oportunidad de servirle nuevamente.
Saludos cordiales.
Staybridge Suites Mty-San Pedro.
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Staybridge Suites in San Pedro Garza Garcia
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 2, 2025
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fromTX
  • Senior Contributor
Traveler Type:Combined Business and Leisure
Reason for Visit:Business and friend
Next Destination:Chicago Intercontinental
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Staybridge in San Pedro Garza Garcia is a perfect hotel. It includes a complete kitchen with refrigerator, microwave and everything you need it. The rooms are like an apartment with everything included. The rooms are very comfortable. The staff is amazing willing to help you. The location is also perfect. The breakfast was very good with several options including different kind of fruit.
Reason for Visit:Business and friend
Next Destination:Chicago Intercontinental
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Social Evening Reception, breakfast
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Posted byHotel Staff
 
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onApril 3, 2025
Dear Margarita
Thank you for taking the time to tell us about your experience at Staybridge Suites MONTERREY - SAN PEDRO, and for your excellent rating!
Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.
Best Regards.
Staybridge Suites Mty. San Pedro
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Excelente estadía
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 6, 2025
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fromMéxico
Age:35-49
Traveler Type:Meeting/Conference
Check Out Date:2025-03-02
Reason for Visit:Competencia de Atletismo
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Un hermoso hotel, en una zona maravillosa, muy bien ubicado, en zona tranquila pero al mismo tiempo con vías importantes de la ciudad, donde puede encontrar alrededor un super, áreas de comida, farmacias. Todo el personal del hotel muy amable, sus desayunos ricos y variado!!!! Definitivamente sin dudarlo regresaría a Staybridge Suites. Además la limpieza de todo el lugar excelente.
Felicidades a todos los que trabajan ahí porque el ambiente se siente cálido y gentil.
Check Out Date:2025-03-02
Reason for Visit:Competencia de Atletismo
ProsComodidades, Limpieza de la habitación, Ubicación, Recepción social de noche
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Posted byHotel Staff
 
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onMarch 13, 2025
Dear Gabriela
Thank you for taking the time to leave us a 5 out of 5 review. I will be sure to share your comments with the whole team.
We look forward to serving you again in the near future .
Best regards.
Staybridge Suites Mty-San Pedro.
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overcharged
Overall Experience 
1.0 / 5
1.0 / 5
PostedJanuary 19, 2025
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fromcal
Traveler Type:Business
Reason for Visit:business
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Home Like Atmosphere 
2.0 / 5
2.0 / 5
Opportunities to Socialize 
3.0 / 5
3.0 / 5
Yes, I recommend this property.
Read the fine print IHG has prepared for you,
like no refunds, and preloading the CC before
even arriving at the hotel.
As an IHG member, and all the "guidelines"
I need to know about, I'm definitely not sure
how much more I can say.
Reason for Visit:business
ProsLocation, Social Evening Reception
Consrecognition for ihg rewards club members
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Posted byHotel Staff
 
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onJanuary 20, 2025
Dear Jose,
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites MONTERREY - SAN PEDRO. We are truly sorry to hear that your experience did not meet your expectations, and we deeply regret any inconvenience you experienced with the billing. However, looking closely at your reservation, I found that you used the ADVANCED PURCHASE rate, which is a discounted rate and is non refundable and non cancellable. We appreciate that you brought your experience to our attention. I hope you will give us a chance by staying with us again. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at operaciones@sbsmonterrey.mx.
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Me encantó
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 8, 2025
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fromMty
Age:18-24
Traveler Type:Leisure
Check Out Date:2025-01-04
Reason for Visit:Salida con amigos
Next Destination:Monterrey
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Excelente servicio por parte de la chica que me hizo el check inn, la verdad olvidé preguntar su nombre, resolvió todas mis dudas, además no se olvidó del reconocimiento por el nivel de socio, excelente atención por todo el personal, pero destacó ella, mil gracias
Check Out Date:2025-01-04
Reason for Visit:Salida con amigos
Next Destination:Monterrey
ProsComodidades, desayuno, Limpieza de la habitación, Ubicación, Reconocimiento de los miembros de IHG® Rewards Club
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Posted byHotel Staff
 
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onJanuary 10, 2025
Estimado huésped.
Muchas gracias por compartirnos sus comentarios, nos da gusto saber que recibió un buena atención de parte de nuestro personal y que resolvimos todas sus dudas, esperamos verlo nuevamente.
Staybridge Suites Mty-San Pedro.
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Another great stay in San Pedro !!
Overall Experience 
5.0 / 5
5.0 / 5
PostedDecember 31, 2024
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fromDetroit
  • Senior Contributor
Traveler Type:Combined Business and Leisure
Reason for Visit:Business and family visits
Next Destination:Japan
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
As usual, our stay in San Pedro was made better by the warm and friendly Staybridge staff ! They treat you like family and the rooms are well appointed, clean and comfortable. We always choose this location because it is close to family and friends, but it is also close to shopping and great dining options. Thank you Staybridge San Pedro for making us feel at home.
Reason for Visit:Business and family visits
Next Destination:Japan
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Social Evening Reception, breakfast
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Posted byHotel Staff
 
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onJanuary 9, 2025
Dear Guest,
Thank you for taking the time to tell us about your experience at Staybridge Suites MONTERREY - SAN PEDRO.
We are extremely happy for the excellent rating! And hope to see you soon.
Sincerely,
Staybridge Suites Monterrey-San Pedro
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Camas con colchones muy vencidos
Overall Experience 
3.0 / 5
3.0 / 5
PostedNovember 13, 2024
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Traveler Type:Business
Check Out Date:2024-11-09
Reason for Visit:negocios
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Home Like Atmosphere 
4.0 / 5
4.0 / 5
Opportunities to Socialize 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
En general es un lugar para estancia larga aceptable, pero presenta deterioro en los accesorios esenciales como plancha, mesa de planchar, colchones, sofa de la estancia y enseres de cocina.
Los colchones estan muy vencidos en general. No permiten descanso adecuado.
Tiene oportunidades de mejora en la limpieza profunda, especialmente en la cocina.
Check Out Date:2024-11-09
Reason for Visit:negocios
ProsUbicación
ConsLimpieza de la habitación
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onNovember 23, 2024
Apreciado Huésped,
Tu opinión es muy importante para nosotros. Gracias por tomarte el tiempo de contarnos tu experiencia en nuestro establecimiento. Gracias también por elegir nuestro StayBridge Suites Monterrey - San Pedro para tu estadía.
Gracias también por tu magnífica membresía IHG One Rewards Silver Elite, así como por tu continuada confianza y fidelidad
Espero que puedas aceptar nuestra disculpa por cualquier agravio que la situación que nos describes te haya podido causar. Trabajaremos para mejorar y ofrecer un mejor servicio en el futuro.
Nuestro equipo local verdaderamente disfruta brindando la mejor y más espectacular experiencia para nuestros queridos huéspedes.
Espero que nos des otra oportunidad de mostrarte que podemos hacerlo mejor. Ojalá podamos volver a verte pronto.
Alejandro G.
Case Manager
IHG Hotels & Resorts Service
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  • 2025-05-03 T06:46:41.986-05:00
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