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Staybridge Suites Seattle - Fremont
Reviews
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.6
/
5
Rating breakdown 1,667 reviews
5 Stars
1,201
4 Stars
312
3 Stars
75
2 Stars
41
1 Star
38
based on 1,667 reviews
1,431 out of 1,54193%recommend this property.
Staff and Service
4.7
/
5
Room and Comfort
4.6
/
5
Value
4.3
/
5
Room Cleanliness
4.7
/
5
Sleep Quality
4.4
/
5
Home Like Atmosphere
4.3
/
5
Opportunities to Socialize
4.1
/
5
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Product ReviewsWrite a review
Worth going back!
Overall Experience
5.0
/
5
PostedMarch 10, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Travel
Next Destination:Chicago, Illinois
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Home Like Atmosphere
5.0
/
5
Opportunities to Socialize
5.0
/
5
Yes, I recommend this property.
Great hotel! nearby the zoo and near downtown Seattle, great staff too :)
Reason for Visit:Travel
Next Destination:Chicago, Illinois
ProsRoom Cleanliness, Location, Amenities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 10, 2025
Dear DavidM,
Thank you for your kind recommendation of our hotel here in Seattle -Fremont. We're glad you enjoyed the hotel and the nearby zoo.
We hope to see you again on your next visit to Seattle.
Kind regards,
Iris van Giessen
Guest Services Manager
Guest Services Manager
Nice room but terrible sofa bed
Overall Experience
3.0
/
5
PostedMarch 3, 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-03-02
Staff and Service
5.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
3.0
/
5
Home Like Atmosphere
4.0
/
5
Opportunities to Socialize
5.0
/
5
Yes, I recommend this property.
If you need a second bed, the sofa bed here is not an option. There are terrible springs in the mattress, truly the worst bed we've ever slept on. I found the price a little high for the location, and of course it's very noisy here, but it was ok. Excellent, friendly staff.
Check Out Date:2025-03-02
ProsAmenities, Room Cleanliness, Social Evening Reception
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 7, 2025
Dear kwyman,
We are honored that you chose our hotel to host you while here in Seattle. We're very thrilled that you noticed the staff here and want to let you know that customer service is something we pride ourselves on.
However, we strive to make each stay a pleasant experience for everyone, and we're sorry we missed the mark with your reservation. We would like to assure you that your feedback has been shared with our teams in order to continue to improve our service and hospitality.
However, we strive to make each stay a pleasant experience for everyone, and we're sorry we missed the mark with your reservation. We would like to assure you that your feedback has been shared with our teams in order to continue to improve our service and hospitality.
We thank you for bringing this to our attention and hope that in the future, you are willing to give us another opportunity to welcome you back.
Kind regards,
Iris van Giessen
Guest Services Manager
Guest Services Manager
Nice check in/out
Overall Experience
3.0
/
5
PostedMarch 1, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Leisure
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
4.0
/
5
Home Like Atmosphere
4.0
/
5
Opportunities to Socialize
4.0
/
5
Yes, I recommend this property.
The check-in/out process was very smooth and easy. The breakfast was very good, but it lacked cheese slices.
However, two things made me upset:
1. My 4-year-old son found a wine glass on the floor next to the bed, which could have hurt him.
2. The worst part was on February 27th at 6:30 PM when my family and I went to the pool. We encountered a guest vaping, drinking beer, and playing loud music. He didn’t care that there was a child nearby. We stayed for only 10 minutes.
1. My 4-year-old son found a wine glass on the floor next to the bed, which could have hurt him.
2. The worst part was on February 27th at 6:30 PM when my family and I went to the pool. We encountered a guest vaping, drinking beer, and playing loud music. He didn’t care that there was a child nearby. We stayed for only 10 minutes.
Reason for Visit:Leisure
ProsLocation, breakfast
ConsRoom Cleanliness
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 6, 2025
Dear Juluseamam,
Thank you for providing your feedback. We are glad you had a smooth and easy check-in experience and appreciate your suggestions regarding the addition of cheese slices to our breakfast. We apologize for the safety concern regarding the wine glass in the room and will discuss this with our housekeeping team immediately. As for the situation at the pool, we strive to maintain a comfortable environment for all our guests. This is not the standard of behavior expected at our hotel, and we will remind all guests of our policies on maintaining a respectful and family-friendly environment. We hope to welcome you and your family back in the future and provide a better experience.
Sincerely,
Emily Parker
eparker@hcbmi.net
Emily Parker
eparker@hcbmi.net
Great help
Overall Experience
5.0
/
5
PostedFebruary 26, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Passing through
Next Destination:Denver, Colorado
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Home Like Atmosphere
5.0
/
5
Opportunities to Socialize
5.0
/
5
Yes, I recommend this property.
All the staff was helpful with everything I needed !
Reason for Visit:Passing through
Next Destination:Denver, Colorado
ProsRoom Cleanliness, Amenities, kind staff
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Not the best but also not the worse
Overall Experience
3.0
/
5
PostedFebruary 25, 2025
Share:
Age:35-49
Traveler Type:Business
Reason for Visit:business
Staff and Service
2.0
/
5
Room and Comfort
2.0
/
5
Value
3.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
2.0
/
5
Home Like Atmosphere
3.0
/
5
Opportunities to Socialize
1.0
/
5
No, I do not recommend this property.
This hotel is run down and could use a lot of help with a remodel and with employees. Ran out of breakfast daily, multiple things in my room not working and could never find an employee for help. Over price for parking. They have underground parking and still charge $20 plus tax a day. It is part of your building. You are choosing to nickel and dime people instead of including it.
Reason for Visit:business
ConsLocation, Social Evening Reception, breakfast
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 6, 2025
Dear d2284,
Thank you for staying with us. We’re sorry to hear that your experience didn’t meet your expectations. We apologize for the issues you encountered with breakfast, room maintenance, and staff availability. We are working to improve these areas to provide a better experience for all guests. Regarding parking, we understand your concerns and will take your feedback into consideration as we look for ways to better our guest experience. We appreciate your feedback and hope to welcome you back for a better stay.
Sincerely,
Emily Parker
eparker@hcbmi.net
Emily Parker
eparker@hcbmi.net
onMarch 5, 2025
Hi d2284,
Thank you again for your recent stay at Staybridge Suites Seattle - Fremont. We appreciate your continued loyalty to IHG One Rewards. We aim to be your dependable choice for your business and leisure travels. I'm sorry your stay was not as expected.
I've communicated your feedback with our hotel management and trust that they will take the necessary actions to ensure we meet the level of comfort and proper expectations of our guests.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
service deteriorated
Overall Experience
3.0
/
5
PostedFebruary 25, 2025
Share:
Age:65 or Older
Traveler Type:Combined Business and Leisure
Check Out Date:2025-02-16
Staff and Service
3.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
3.0
/
5
Home Like Atmosphere
3.0
/
5
Opportunities to Socialize
3.0
/
5
No, I do not recommend this property.
I stayed at this hotel more than once each year for decades. I still remembered the days when they put out breakfast take-away bags for those who didn't have time for breakfast. Those of course had been gone for a long time. The service had always been acceptable.
Since the pandemic, they required guests to request room service. At first guest had to fill out a slip at least the night before for the request. Then it was oral requests for the days that service was desired. Since then, the requests and the service dates didn't always match. Often repeated requests were required. At the last stay, I was promised certain days for service at checking in. I had to request at least 3 times to have the service wanted.
Parking at the underground garage used to be free. Now a total charge of $25 per night is required to park at the hotel, while the web said only $20. The drive loop in front of the hotel now is always packed with trucks that parked there, making navigation to the garage entrance a challenge. Maybe those are vehicles that avoid paying the parking fee but are making it difficult for those who accepted to pay for the convenience.
The breakfast area in the last several years had been served by a server who got everything ready shortly after the start of the breakfast time. I was there often enough that he recognized me and we greeted each other good morning. Now the new server often didn't bring out all the breakfast items 45 minutes after start time. And some routine items were not brought out until requested.
I never tried their hospitality dinner during the weekdays. I don't see the menu posted on the fridge anymore. Maybe that is gone too.
Definitely, I felt the service quality has deteriorated substantially at this establishment.
Since the pandemic, they required guests to request room service. At first guest had to fill out a slip at least the night before for the request. Then it was oral requests for the days that service was desired. Since then, the requests and the service dates didn't always match. Often repeated requests were required. At the last stay, I was promised certain days for service at checking in. I had to request at least 3 times to have the service wanted.
Parking at the underground garage used to be free. Now a total charge of $25 per night is required to park at the hotel, while the web said only $20. The drive loop in front of the hotel now is always packed with trucks that parked there, making navigation to the garage entrance a challenge. Maybe those are vehicles that avoid paying the parking fee but are making it difficult for those who accepted to pay for the convenience.
The breakfast area in the last several years had been served by a server who got everything ready shortly after the start of the breakfast time. I was there often enough that he recognized me and we greeted each other good morning. Now the new server often didn't bring out all the breakfast items 45 minutes after start time. And some routine items were not brought out until requested.
I never tried their hospitality dinner during the weekdays. I don't see the menu posted on the fridge anymore. Maybe that is gone too.
Definitely, I felt the service quality has deteriorated substantially at this establishment.
Check Out Date:2025-02-16
ProsLocation
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 6, 2025
Hello,
Thank you for your continued loyalty to our hotel. Your feedback is extremely valuable to us, and we appreciate you taking the time to share it with us. We are happy our breakfast bags have made an impression on you and would like to share that we still offer them upon request, and we would be happy to arrange one for your next stay. Please just let us know. We apologize for the confusion regarding our parking fees, We will view the website to ensure that it reflects the correct amount to avoid any further confusion. We understand the frustration in regards to the difficulties navigating through the driveway; that space is where we allow oversized vehicles to park at the hotel. We will work on finding a way to improve access to the parking garage. We'll make sure to discuss improvements with timeliness and the availability of all breakfast items with our breakfast staff. We also appreciate the comment about the social event, We are still hosting the social event every Monday- Wednesday from 5:30 pm-7 pm. We take your concerns seriously and are motivated to make improvements for future stays. We hope to welcome you back again!
Sincerley,
Emily Parker
eparker@hcbmi.net
Emily Parker
eparker@hcbmi.net
onMarch 5, 2025
Hi Old Man,
Thank you for staying at the Staybridge Suites Seattle - Fremont. We appreciate having you as one of our IHG One Rewards Gold Elite members.
We provide an upscale extended stay experience that is high in quality and convenience at a reasonable price for our guests. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
Great accomodations
Overall Experience
5.0
/
5
PostedFebruary 23, 2025
Share:
Age:25-34
Traveler Type:Leisure
Reason for Visit:Passing Through
Next Destination:Illinois, Chicago
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Home Like Atmosphere
5.0
/
5
Opportunities to Socialize
5.0
/
5
Yes, I recommend this property.
The hotel was lovely! all the staff was super sweet and very accommodating when asked about anything needed. Cebary was able to help me understand exactly what I needed to know to retrieve my next day reservation!
Reason for Visit:Passing Through
Next Destination:Illinois, Chicago
ProsAmenities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 24, 2025
Dear AlexaM,
Thank you for sharing your feedback about your stay. It's great to hear that Cebaary was helpful regarding your next-day reservation. We hope to welcome you back again.
Warm regards,
Emily Parker
eparker@hcbmi.net
Emily Parker
eparker@hcbmi.net
Great for an extended stay
Overall Experience
5.0
/
5
PostedFebruary 23, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:A relaxing night away.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Home Like Atmosphere
4.0
/
5
Opportunities to Socialize
5.0
/
5
Yes, I recommend this property.
I only stayed for one night but I will come back for an extended stay. The kitchen in the room had everything we needed. Honestly the only thing the room needed was a toothbrush and tooth paste (probably available at the desk).
We came to enjoy the indoor pool and have a night away. We came home relaxed and refreshed from our stay in the hotel.
Reason for Visit:A relaxing night away.
ProsRoom Cleanliness, Amenities, breakfast
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 24, 2025
Dear MeeMaw,
Thank you very much for your kind words regarding your recent stay with us. We appreciate the feedback and are happy you enjoyed your room.
We do indeed have complimentary toothbrushes, toothpaste, and much more available at the front desk. Please don't hesitate to reach out to our team. We're always happy to help.
We do indeed have complimentary toothbrushes, toothpaste, and much more available at the front desk. Please don't hesitate to reach out to our team. We're always happy to help.
We look forward to welcoming you back on your next trip to Seattle.
Kind regards,
Iris van Giessen
General Manager
General Manager
