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Staybridge Suites Merrillville

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Guest Reviews
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Ratings summary
Overall Experience 
4.7 / 5
4.7 / 5
Open Ratings Snapshot
Rating breakdown 940 reviews
5 Stars
766
4 Stars
104
3 Stars
34
2 Stars
19
1 Star
17
based on 940 reviews
828 out of 88893%recommend this property.
Staff and Service 
4.7 / 5
4.7 / 5
Room and Comfort 
4.7 / 5
4.7 / 5
Value 
4.5 / 5
4.5 / 5
Room Cleanliness 
4.7 / 5
4.7 / 5
Sleep Quality 
4.7 / 5
4.7 / 5
Home Like Atmosphere 
4.4 / 5
4.4 / 5
Opportunities to Socialize 
4.2 / 5
4.2 / 5
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Product ReviewsWrite a review
Clean place with Great staff
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 8, 2025
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fromMichigan
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Home Like Atmosphere 
3.0 / 5
3.0 / 5
Opportunities to Socialize 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
Great staff. Clean facilities. Hotel itself is old and tired. In room kitchen lacked eating utensils. TV had 1 channel that worked. Good social hour. Good breakfast. Nice comfortable lobby/dining area. Great basics....Great staff and very clean.
Reason for Visit:Business
ProsRoom Cleanliness, Location, Social Evening Reception
Consold and worn facility.
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Posted byHotel Staff
 
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onMarch 11, 2025
Thank you for taking the time to give us your feedback. I truly apologize for the inconveniences that you faced during your stay. I have made my housekeeping and maintenance team aware of the inconveniences that you incurred in your room to ensure a similar situation does not occur again. We appreciate your feedback and hope to see you again when your travels bring you back to the area.
Sincerely,
Lisa French
General Manager
lisa@staybridgenwi.com
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Expensive bag taken from hotel
Overall Experience 
1.0 / 5
1.0 / 5
PostedMarch 6, 2025
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fromChicago
Age:50-64
Traveler Type:Business
Check Out Date:2025-02-26
Reason for Visit:Business
Travel Tips:Be mindful of your luggage
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Home Like Atmosphere 
2.0 / 5
2.0 / 5
No, I do not recommend this property.
This is an average state suite and is OK in terms of the building. However, I left a bag for a moment which was taken by someone in the hotel.
Things happen and I should’ve kept better watch over it however nobody would even help try to track it down or see what happened despite not much time passing, despite security cameras and footage right over where it was taken, etc.
I’m an ambassador w others, and diamond with IHG, this is the first time I’ve ever had something taken and such a poor experience with nobody trying to help. So, stay across the street.
Check Out Date:2025-02-26
Reason for Visit:Business
Travel Tips:Be mindful of your luggage
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onMarch 14, 2025
Hello Matthew E G ,
Thank you for your stay at the Staybridge Suites Merrillville, Indiana. I appreciate your IHG One Rewards Diamond Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
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Awesome room and hotel
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 18, 2025
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fromGreen Bay Wisconsin
Age:50-64
Traveler Type:Business
Reason for Visit:Work
Next Destination:Merrillville again loved it
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Place was so comfy and the social hours were awesom
Reason for Visit:Work
Next Destination:Merrillville again loved it
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Social Evening Reception, breakfast
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Posted byHotel Staff
 
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onFebruary 19, 2025
Thank you for your feedback, we are pleased to hear you enjoyed your stay. It is our pleasure to serve you consider us as your home away from home !
Sincerely
Lisa French (General Mgr)
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Nice stay..one small problem
Overall Experience 
4.0 / 5
4.0 / 5
PostedJanuary 27, 2025
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fromMichigan
Age:65 or Older
Traveler Type:Combined Business and Leisure
Check Out Date:2025-01-22
Reason for Visit:attendi a gourmet dinner near by
Next Destination:Chicago
Travel Tips:Get to breakfast early
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We arrived on a very cold day. Jan 21..the front desk person was wonderful and upgraded us on our stay to a two bedroom. We were very happy. The room was very clean and very well furnished with comfortable furniture and beds were great.
the next morning i went down to breakfast at 8;15 and it was not scheduled to end until 9 thirty. THERE WAS NO COFFEE and the woman stocking the breakfast kept disappearing into a back room.
Finally I had to almost BEG her to make more coffee. it took her 15 minutes to do that. The breakfast was nice except she let everything run down to empty before she brought more. She needs some training on customer service. Everyone else was super eager to
serve us.
Check Out Date:2025-01-22
Reason for Visit:attendi a gourmet dinner near by
Next Destination:Chicago
Travel Tips:Get to breakfast early
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Social Evening Reception
Consbreakfast
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Posted byHotel Staff
 
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onJanuary 27, 2025
Dear Cynthia,
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites MERRILLVILLE.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I have addressed this issue with our breakfast team to ensure a similar situation does not occur in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at nancy@staybridgenwi.com.
Sincerely,
Nancy Singh
nancy@staybridgenwi.com
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Great Hotel Experience
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 20, 2025
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fromIndiana
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure
Next Destination:Paris, France would be delightful!
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We initially were going to go to one of the surrounding hotels but they were closed. So we decided to go to each hotel in the area and inquired about the cost.
Once we arrived at Staybridge Suites, the gentleman at the check in desk was super hospitable and informative. Even though the cost to stay overnight was a bit more than we expected to pay, once we checked into the hotel room, we fell in love with the atmosphere! The whole overnight stay was great!
Reason for Visit:Leisure
Next Destination:Paris, France would be delightful!
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Social Evening Reception, breakfast
+1point
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Posted byHotel Staff
 
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onJanuary 21, 2025
Thank you for choosing us for your stay! We appreciate the kind words and are so glad that you chose us for your stay. We look forward to seeing you again when your travels bring you back to the area.
Sincerely,
Lisa French
General Manager
lisa@staybridgenwi.com
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Holiday Stay
Overall Experience 
3.0 / 5
3.0 / 5
PostedJanuary 3, 2025
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fromIndiana
Age:35-49
Traveler Type:Leisure
Reason for Visit:Holiday
Next Destination:Aruba
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
4.0 / 5
4.0 / 5
Opportunities to Socialize 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
The breakfast attendant, whose name I believe was Stephanie, was outstanding. She ensured that everything was well stocked and clean. The staff members who checked me in were also very nice. Although they didn’t offer me any welcome amenities for being a Diamond Elite Member, they had fun, bubbly personalities.
The sleeper sofa in the room had rips on the arms, but overall, the room was clean. The general manager of the property had a rather snotty attitude, but I didn’t let that dampen my stay. Overall, it was a clean and well-maintained hotel.
Reason for Visit:Holiday
Next Destination:Aruba
ProsRoom Cleanliness, breakfast
Consthe general manager no reception no pool
+1point
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onJanuary 10, 2025
Hi Valued Guest,
Thanks for staying at the Staybridge Suites Merrillville. We appreciate you as an IHG One Rewards Diamond Elite member and your loyalty to our brands since 2017. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the upper management so they can address this internally.
Again, thanks for your feedback. We look forward to your next visit!
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
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Very poor will not stay at this hotel in the future - only good thing about this hotel is they except pets.
Overall Experience 
1.0 / 5
1.0 / 5
PostedJanuary 3, 2025
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fromIndianapolis
Age:50-64
Traveler Type:Leisure
Reason for Visit:Family gathering for holidays
Next Destination:Not this hotel
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Home Like Atmosphere 
1.0 / 5
1.0 / 5
Opportunities to Socialize 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Ownership is NOT upkeeping this property - price of this room should be around $75.00 per night
I travel 70 nights a year for my job this was my most disapointing stay
Today is Friday 1/3/25 we stayed on property on 12/26/2024 I still do not have an emailed copy of my receipt
Reason for Visit:Family gathering for holidays
Next Destination:Not this hotel
ProsLocation
ConsRoom Cleanliness, breakfast
+2points
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onJanuary 11, 2025
Hello Big Mac,
Thank you for your stay at the Staybridge Suites Merrillville. We appreciate you as one of our IHG® One Rewards members.
We strive to be the optimal place for our guests looking for a comfortable home away from home. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the concerns you raised so they won't occur again. I also sent you an email to follow up.
We hope to accommodate you again for a chance to provide you with a truly seamless experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
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Comfort dwelling
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 1, 2025
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fromDecatur, il.
Age:35-49
Traveler Type:Combined Business and Leisure
Reason for Visit:Relation Trucker
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Home Like Atmosphere 
5.0 / 5
5.0 / 5
Opportunities to Socialize 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Good accommodation look forward to stay again. There is no more to say about this company. Good accommodations approval stay enjoyed the sleep. The company is in a good area. Will recommend for it to be visited.
Reason for Visit:Relation Trucker
ProsRoom Cleanliness
+1point
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